Modern technology is great and will only just get better as time passes. In fact, its thanks to advance in internet technology that the gambling industry is growing at such a large pace. However, despite its greatness, old school technology often gets forgotten despite its obvious importance. This time around we are talking about how a Sportsbook Call Center is Essential for Bookies.
Whether you are an online bookie or a traditional bookie, having the ability to respond to your players is essential. While good customer service is important, do you really want to answer players inquiries or issues at 1AM? Of course not, which is why your bookies need a customer service department with a call center.
Even sports betting software and technology can do a lot of things today, it cannot do everything. For example, customer service AIs are able to respond to certain issues with automatic responses that make sense. However, when it comes to wagering issues, that is a different story. This is because sports bets are time sensitive and need to be taken care of almost immediately.
Furthermore, some people are more comfortable talking to a person on the phone instead of a live chat. This is where a sportsbook call center shines as it is essentially a customer service call center for bookmakers. Therefore, the right gambling call center solution is the answer to all of these problems and more.
The Pay Per Head Sportsbook Call Center Solution
As your bookie business gets bigger, it will eventually need a call center for sales and customer service. However, opening your own bookie call center is not cheap as it requires having an infrastructure, and the right employees.
Therefore, successful bookies use the PricePerPlayer.com Bookie Pay Per Head Solution. This is because for $5 or less per player, it comes with everything you need to start a fully functional sportsbook operation. In addition, it comes with a Sportsbook Call Center with clerks that are experts at sportsbook customer service.
Here are just some of the reasons why a PPH Gambling Call Center is Essential for Bookies
- A Sportsbook PPH Call center is available to your players seven days a week and 365 days a year.
- It is a Money saver because you the cost of running the call center is part of the PPH Service.
- Courteous and professional service – Your call center is the first point of contact with your customers. Therefore, it is imperative that they know exactly what they are doing. This why we only provide the best most well-trained gambling clerks in the business.
- Bookies can concentrate on running their business instead of handling players.
- Bilingual Customer service for your players. The com call center services are available in English and Spanish.
In addition, good sportsbook customer service means an increase in player loyalty. This in turn will lead to more player referrals and wagers from your players.